Website visitors that engage via chat are worth 4.5 times more than visitors that don’t.

It’s typical for people to have questions when choosing a lawyer, especially when they’re doing it all behind the comfort of their computer screens. Web chat provides a convenient and immediate way to get help without the wait time of an email or inquiry form.

More than 50 percent of consumers would consider using a chat center to help gather legal information. This growing popularity means that as legal consumers become more open to the platform, law firms like yours can use it to attract more potential clients.